ArtiCAD Bolsters Support Services

Leading design software producer to the KBB industry, ArtiCAD, has bolstered support service provision through the introduction of a new helpdesk ticketing system to ensure that customers receive an excellent service, in an orderly fashion. The new system means that all calls to the ArtiCAD Helpdesk are efficiently logged and their nature captured, so that technicians can respond fully to enquiries in the order they were made. Each ticket can be prioritised (allowing urgent queries to be dealt with more rapidly) and despatched to the most appropriate technician for a speedy and effective resolution. This latest investment in service enhancement is part of ArtiCAD’s commitment to unparalleled customer care and is just one of many innovations following the Company’s recent takeover of its own distribution in South Africa in April 2010.  

Lead technician, AJ Bosman comments: “The new ticketing system enables us to respond more effectively to each support query, improving the experience of the many hundreds of businesses using ArtiCAD in South Africa. This latest innovation plus the ability to provide online support via a secure Internet connection, has revolutionised our support provision and we’re investigating ways in which we can enhance the service further.”   

ArtiCAD’s support services are available to all users with a current, low cost Support Plan. Call (011) 704 5400 for details.

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Notes for Editors

Founded in 1992, ArtiCAD Limited is solely focused on the development and marketing of innovative, robust design software solutions, business process solutions and services for the kitchen, bedroom and bathroom industry. The company has gained a strong reputation for its in-depth understanding of the KBB industry, its innovative software, responsiveness to client needs, regular product upgrades, extensive portfolio of support services and exceptionally low cost of ownership. ArtiCAD has a fresh approach - every product and service that we deliver is designed to help our customers to sell. The company is highly established in Sub-Saharan Africa, with offices in Johannesburg and Cape Town, housing a dedicated product development team as well as sales, support and client care staff and a customer training facility. In South Africa alone, more than 2,000 design professionals employ ArtiCAD's software as a key part of their sales process. 

ArtiCAD Limited is headquartered in the UK, with subsidiary companies in Ireland, North America and South Africa plus a global network of Distribution Partners.

For further information, please contact:

Theresa Turner
ArtiCAD Ltd
York House, Wolsey Business Park, Watford
Hertfordshire, England, WD18 9BL
Tel   +44 (0)1923 888101  
Fax +44 (0)1923 888096
web http://www.articad.cc