ArtiCAD's Instant Remote Support Takes Customer Service to New Heights

ArtiCAD Limited, the CAD software specialist for kitchen, bedrooms, bathrooms and home offices, announces the launch of Instant Remote Support, the latest addition to the company's portfolio of customer service initiatives.

Instant Remote Support enables an ArtiCAD support technician to take control of a client's PC remotely over a secure broadband Internet connection. The technician is able to view the screen whilst the client demonstrates the problem. He or she then takes control of the PC and demonstrates to the watching client the steps which need to be taken to resolve the problem.

Stephen Pickup of Abbeymill Kitchens is enthusiastic about the new service. "It is a lot easier than trying to explain a problem. ArtiCAD's technician was able to review and rectify the problem, and I could see and comment in real-time."

ArtiCAD director, Theresa Turner, confirms that early response to the new service from other clients has also been extremely positive. "We are now able to solve some complex technical issues that would have taken a day to cure within fifteen minutes. Clearly this is helping our clients to remain as productive as possible by dramatically reducing any disruption to their work. Instant Remote Support is a key part of ArtiCAD's ongoing drive to improve the level of service that we offer our clients, in part by the innovative use of new technologies."

Notes for Editors

Founded in 1992, ArtiCAD Limited has been, and continues to be, solely focused on the development and marketing of innovative, robust computer-aided sales tools for the kitchen, bedroom and bathroom industry. The company has more than 3,000 users of ArtiCAD in the UK alone. ArtiCAD Limited is headquartered in the UK, with subsidiary companies in Ireland and North America.

The company has gained a strong reputation for its in-depth understanding of the KBB industry, its innovative software, responsiveness to client needs, regular product upgrades, extensive portfolio of support services and lowest cost of ownership.

For further information, please contact:

Theresa Turner
ArtiCAD Ltd
York House, Wolsey Business Park, Watford
Hertfordshire, England, WD18 9BL
Tel +44 (0)1923 888101
Fax +44 (0)1923 888096
web http://www.articad.cc